These terms of use (the "Terms of Use") govern your use of our website www.droogernow.com (the "Website") and our "drooger" application for mobile and handheld devices (the "App"). The Website and the App are jointly referred to as the "Platform". Please read these Terms of Use carefully before you use the services. If you do not agree to these Terms of Use, you may not use the services on the Platform, and we request you to uninstall the App. By installing, downloading or even merely using the Platform, you shall be contracting with droogerand you signify your acceptance to this Terms of Use and other droogerpolicies (including but not limited to the Cancellation & Refund Policy, Privacy Policy and Take Down Policy) as posted on the Platform and amended from time to time, which takes effect on the date on which you download, install or use the Platform, and create a legally binding arrangement to abide by the same.
The Platform is owned and operated by Drooger Solutions Pvt Ltd., a private limited company incorporated under the Companies Act, 1956 and having its registered office at Ranchi,Jharkhand. For the purpose of these Terms of Use, wherever the context so requires, "you", “user”, or “User” shall mean any natural or legal person who shall transaction on the Platform by providing registration data while registering on the Platform as a registered user using any computer systems. The terms "Drooger", "we", "us" or "our" shall mean Drooger Solutions Pvt Ltd.
Drooger enables transactions on its Platform between participating partners/laundries/merchants and buyers, dealing in any services ("Platform Services"). The buyers ("Buyer/s") can choose and place orders ("Orders") from a variety of services and products listed and offered for sale by various merchants including but not limited to the ("Merchant/s"), on the Platform. Further, the Buyer can also place Orders for undertaking certain tasks on the Platform (“Tasks”).
Relationship with Laundry Providers : Drooger only provides a platform for users to connect with Laundry Providers. Any contract for the provision of laundry services is directly between the user and the Laundry Provider. Drooger is not a party to such contracts and accepts no liability in relation to the services provided by the Laundry Providers.
For the platform services, aggregator services, pickup and delivery services, drooger may charge the users of the Platform (Buyers or Merchants), a service fee (inclusive of applicable taxes whenever not expressly mentioned) determined on the basis of various factors including but not limited to distance covered, time taken, demand for delivery services/Tasks, real time analysis of traffic and weather conditions, seasonal peaks or such other parameters as may be determined from time to time.
We offer pickup and delivery services as part of our commitment to providing a seamless laundry experience for our users. Our dedicated team handles each laundry item with utmost care and professionalism during transit. However, despite our best efforts, unforeseen circumstances might occasionally lead to situations outside our control. Please rest assured, we prioritize your satisfaction and will always strive to deliver your items securely and in the best possible condition.
To the maximum extent permitted by law, Drooger shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, arising out of your use of our Services.